Finding The Correct Key Replacement:
- Why are there more than one version of the keyboard hinge clip?
Manufactures often use different keyboard vendors during the production run of a laptop model, and because of this the keyboard
itself will look the same from vendor to vendor, but the plastic hinge clip that connect the key cap to the keyboard will vary from vendor.
- Where can i find my laptop model number?
On Dell and Sony laptops, the model is often located on the plastic panel above the keyboard or on the screen bezel located in the bottom right hand corner, Acer, Asus, Compaq, Gateway, HP, and Toshiba often will have a sticker on the bottom of the laptop next to either Product or Model.
- How can I find the correct hinge clip?
On the product detail page, and in the section under descriptions there is a chart that shows you the various versions of hinge clips
used during the production, if your key cap is missing or already removed compare either the exisiting hinge clip or empty space to the
chart and choose the key type version that matches with and fill in that info in Step 2 of the ordering process.
- I looked through the chart but still not sure, can you help?
Yes! Please click on this link or the CONTACT US link on the menu bar, in order to properly indenity the correct key type, it is best for you to send us a picture of your keyboard from 5-6 inches up with the key cap removed, please make sure the picture is clear enough and show the missing key area.
- Do you ship international orders?
Yes. We ship to every country and our international flat rate shipping starts at $2.50 for the entire order.
- Can i track my order online?
Yes. Please click on Order Status and login to check the latest update on your order, please note order tracking is only available for priority and express orders only.
- How long does it take for delivery?
It varies with domestic and international shipping, the different shipping method chosen also matters, please see the following shipping policy link.
- What does your package look like?
Laptop key kits are very small in size and we are able to fit them in an envelope, so we can pass the postal savings to you, our keys are not shipped in a box but rather a regular standard stamped envelope or a yellow 5 x 7 stamped envelope, priority or express mail will be shipped in USPS Flat Rate 9 x 12 Envelopes.